Smart Home Special Interest Group (SIG) Survey

One of the things the TVCUC board of directors struggles with is finding new ways to provide our members with interesting and informative content. But as technology moves forward in so many ways, one area of interest seems to stand out, and we receive many questions about it – smart home technology.

According to every reliable source I can find, leading interests among the 50-plus crowd include learning how to manage smart-home technology (23%), and streaming entertainment (including live TV) (22%). This, coupled with some straw polls we’ve conducted with subsets of our members, indicates that here in Tellico Village we have an even higher percentage of folks who would like to know more about cutting the cord, streaming, and automating various aspects of their home (40%).

We have created an online survey (link below) to help us better determine how many of our members would like to learn more about smart home technology, and ultimately participate in a Smart Home Special Interest Group (SIG). We envision this group to meet on a regular basis, have focused presentations, Q&A sessions, and in general, provide a nurturing environment where you can learn more about smart home technology and at the same time, meet other members of our club.

Popular Areas of Smart Home Technology

• Smart TVs
• Smart lighting systems
• Smart thermostats
• Smart door locks & garage door openers
• Smart pet and lawn care
• Smart kitchen appliances
• Smart Alarm systems and household monitors
• Smart plugs for wall outlets
• Streaming live TV (such as YouTube TV or Hulu TV)
• Streaming other entertainment series (Netflix, Peacock, etc.)
• Enhanced Wi-Fi systems (mesh routers)

Already Using Smart Home Technology?

Do you already use smart home devices, stream media content, and consider yourself an enthusiast in this area? If so, we would love for you to be a part of administering this group or giving presentations. There is a place for you to respond about this on the survey.

Take the Brief Survey

If you have an interest in learning more about smart home technology, cutting the cord, or any of the above-listed smart home technology topics, please fill out our brief online survey by clicking the link below.

** Click Here to Take the Smart Home SIG Survey **

Larry McJunkin, President
Tellico Village Computer Users Club

Staying Safe Online (Take #2)

In May 2023, I used this same title for the monthly newsletter, but from the increasing number of FLS support calls we’ve had recently from our members about fraud, it’s time to revisit this topic. Staying safe online is not an easy task because the bad actors are devising new ways every day to skirt the safeguards built into our computing devices. Increasing our diligence and being able to recognize a fake email or phone call is our best defense against getting into trouble while online. In 2022, the online fraud industry was over $20 BILLION! And most of this was from individuals, just like you and me. Here are some tips to help you stay safe while online.

At the end of the day, staying safe online is all about common sense. I say this because regardless of what you do to prevent bad things from happening, what ultimately gets us in trouble is a bad decision…even if in our heart of hearts…we know it’s a bad decision, we often do it anyway. So, if you take away anything from this newsletter, I hope it’s a little visual sign in your mind’s eye that flashes and says, “Should I really do this?”. If you’ll ask yourself this a few times before making a questionable online decision, you’ll be fine, because your smarter self won’t let you make that bad decision.

The #1 bad decision that gets folks into trouble is allowing someone on the other end of the phone to take control of your computer. Above anything else…do not ever, EVER let anyone take control of your computer unless you know who it is. A friend, a relative, one of us in First Level Support at the computer club – that’s fine. If you use a Mac, then someone from Apple Care (as long as you know you’re actually speaking to an Apple employee), but if you use Windows, understand there is NO ONE at Microsoft who will EVER remotely take control of your computer to help you. So, if someone is on that phone and telling you they’re from Microsoft…just hang up!

The #2 reason folks get into trouble is believing what’s in that pop-up window you may someday see on Windows display. This is typically in the form of “Your computer has been infected by a virus (or malware)…call Microsoft support at the following number. Do not turn off your computer.” DO NOT call the number, and by all means, DO turn off your computer! This is called a Browser Hijack and it’s 1000% bogus. If you see something like this on your display, after you’ve turned off your computer, call our First Level Support team at (865) 408-8223. They can usually fix this over the phone or in just a few minutes with an on-site visit.

I know you’re thinking “Hmm…I’d never do that” but we assist several members every month who’ve inadvertently gotten into trouble by letting someone take control of their computer. So don’t say this won’t happen to you…just promise yourself you’ll do everything possible to stay diligent and not make a bad online decision.

The most common way we get into these situations is while searching for help. Help with a software app, help with your computer, help with your TV, help with anything. You bring up Google Search and start looking for support for something, and out of the search results that populate your screen…I’ll bet over 80% of them are bogus. The first indication they’re bogus is they offer a toll-free number. That’s just not going to happen. The second indication is that someone is actually offering to help you…for free. That’s rare today, even with legitimate support. Companies go to great lengths to make it nearly impossible to contact them by phone. You have to figure out how to separate the wheat from the chaff, because when you dial that number for free support, and you hear someone with a strange accent promising to help with your problem…that’s when you need to visualize that mental sign. “Should I really do this?” And the answer is NO!

Here are some other simple pieces of advice regarding online safety.

Keep your internet browser updated.

The latest versions have a lot of built-in protection against fake websites and web-based viruses.

Get a Password Manager.

If you use a Windows PC, I recommend Bitwarden or RoboForm. If you use a Mac, I recommend 1Password or Bitwarden. Create a memorable passphrase to open your password manager. An example of a passphrase is several words separated by special characters, including capital letters and numbers – such as: Sporty-Crown-Tarmac-Imaginary7 (this example passphrase would take approximately 87 years to crack). Whatever you use for your passphrase, it must be memorable to you.

Shred all your sensitive paper documents.

Bad actors can use information on paper statements to steal someone’s identity. Yes, there are lots of people sifting through landfills looking for valuable information.

Learn to spot fake emails and websites.

Criminals use these to con people into giving away passwords and bank details – the technical word is ‘phishing’.

One last reminder to help you stay safe online – whenever your sixth sense presents you with a question mark regarding something you’re about to do online – remember that little sign in your mind’s eye…”Should I really do this?”

Larry McJunkin, President
Tellico Village Computer Users Club 

Beginning the New Year

Typically, in each month’s newsletter we offer tips and information on technology-related articles that can help you get more mileage out of your computer or other technology devices. But as the new year begins, we need to ask for your help. The TVCUC is sourced by volunteers, and these individuals are not just geeks or computer enthusiasts, but volunteers who help us manage and staff our standing committees and board of directors.

While the pandemic is either behind us (or depending on your perspective, our new normal) everything has changed. This holds in life, in business, and in how the TVCUC has morphed into more of a support organization you can call when one of your technology devices isn’t working properly. In that regard, our First Level Support (FLS) team is doing an amazing job. We field up to a hundred technology support calls a month from our members and we are extremely fortunate to have a group of technology experts who provide almost immediate response when a member experiences a problem.

Where the TVCUC needs help is in several areas that might align with your expertise or be something you might enjoy learning to do. These are very meaningful volunteer positions, and they will not take a lot of your time. If you’d like to learn more about any of these positions, please send an email to [email protected].

Membership Chairperson

• The Membership Committee Chairperson (a.k.a. Membership Director) is trained by the Club Admin as a TellicoLife Admin.
•  Monitors new member registration via TellicoLife (this is an automated process that requires no intervention).
• Provides member count for the current month and year.
• Provides updated count of household and individual members.
• Provides updated count of Windows and Mac users.

Communications Chairperson

• Coordinates the activities of the other Communications Committee members.
• Presents ideas and actions of the committee to the Board.
• Monitors the existing TVCUC presence on primary social media networks, such as Nextdoor, and assists in recruiting volunteers to maintain current content on social media networks.
• Coordinates with the Board of Directors regarding content in the TVCUC trifold marketing brochure, describing the benefits of membership in the TVCUC. Recommends when this brochure needs to be updated.

Help & Resources Chairperson

• Research existing educational programs that may be offered to members.
• Helps create or identify existing How-To training videos and articles on identified topics and links to them from the TVCUC website.
• Coordinates with TVCUC webmaster to display and link to training videos and articles for easy access by members.
• Explores partnering with external agencies, such as Tellico University and Tellico Village Library to develop and promote technology education training.

Help & Resources Committee Members

• Assists in researching educational programs for members.
• Helps identify existing How-to training videos (via YouTube) and articles on various technology topics.
• Assists committee chairperson to fulfill other committee tasks.

We hope one of these volunteer positions interests you and if so, we would love to have you on our team. To learn more about any of these positions and how you can help us further the mission of the TVCUC, send us an email at [email protected].

Larry McJunkin, President

Tellico Village Computer Users Club

Thanksgiving Gratitude for Technology’s Bounty

As Thanksgiving approaches, a time-honored tradition of reflection and gratitude, it’s only fitting to extend our appreciation beyond the dinner table and into the realm of technology. In the 21st century, our lives are intricately woven with digital threads that make the fabric of our existence more convenient, interconnected, and enjoyable. This Thanksgiving let’s take a moment to express gratitude for the many ways in which technology enriches our lives.

One of the most profound ways that technology has transformed our lives is by bringing loved ones closer, even when miles apart. Video calls and messaging apps Like Zoom and Meet have become our digital bridges, connecting us with family and friends across states and even continents. As we gather around this virtual table, sharing laughter and stories, we’re reminded that distance is no longer a barrier to the warmth of togetherness. This Thanksgiving, the computer screen we’re staring at can become a window into the hearts of those we hold dear, thanks to the marvels of communication technology.

And for those of us who love to cook, technology has not only simplified our cooking endeavors but also expanded our gastronomic horizons. From smart ovens that ensure the perfect roast to recipe apps (my personal favorite) that inspire culinary creativity, technology has become the sous chef in our kitchens. As we sit down to the Thanksgiving feast this year, let’s be thankful for all the digital tools that make cooking an art that’s accessible to all.

Lastly, as we gather with loved ones over the coming holidays, whether in person or through digital means, let’s pause to acknowledge and celebrate the ways in which technology has enriched our lives. From enhancing communication and culinary experiences to expanding our knowledge and promoting well-being, technology has become an integral part of the modern-day Thanksgiving. This year, let gratitude extend to all the electronic and digital tools that contribute to the abundance of joy, connection, and progress in our lives.

There will not be a newsletter in December, so on behalf of the TVCUC Board of Directors and the many volunteers who comprise our First Level Support team, TAP endeavors, and other areas of our club – Happy Thanksgiving to each of you and your families! We also wish you a Joyous Holiday Season & Happy New Year!

Larry McJunkin, President
Tellico Village Computer Users Club

Using a Computer Helps Keep Our Minds Sharper

In today’s digital age, our relationship with computers is more than just functional. Beyond productivity and connectivity, computers can have a huge influence on our cognitive skills, regardless of our age. Let’s look at how these electronic marvels can be instrumental in keeping our minds razor-sharp and agile.

Digital Gymnastics: Operating a computer or smartphone requires a symphony of cognitive skills – problem-solving, attention to detail, and multitasking. Navigating through the digital maze involves constant mental exercises that act as a mental gym, promoting agility and flexibility in our cognitive processes.

Gamified Brain Boost: The world of technology offers a plethora of brain-training games and applications designed to stimulate specific cognitive functions. From memory challenges to logic puzzles, these gamified experiences not only entertain but also enhance memory retention, pattern recognition, and strategic thinking.

Lifelong Learning Portal: Computers serve as gateways to an infinite universe of knowledge. Online courses, tutorials, and educational platforms all empower us to embark on learning journeys. Engaging with diverse subjects not only broadens our intellectual horizons but also cultivates a learning mindset that keeps our brains active and adaptive. In short, doing these things will keep us thinking and keep our brains active. These things ae so important to aging in place, something we all want to do.

Automation and Efficiency: I’ve talked before about using technology to automate tasks and perhaps delving into a smart home in some simple ways. As computers automate routine activities, our brains are liberated to focus on more complex and creative endeavors. This redistribution of mental energy fosters mental sharpness and innovation.

Social Connectivity: Computers bridge geographical and age gaps, connecting us with individuals worldwide. Engaging in online communities, social media, and collaborative projects not only nurtures social bonds but also stimulates our cognitive faculties. Discussions, debates, and shared ideas contribute to mental agility. Maybe it’s time to join an online discussion group that focuses on things you like to do.

Mindful Tech Integration: Harnessing the cognitive benefits of computers requires a mindful approach to using technology. You need to strike a balance between screen time on your electronic toys and other, more physical activities. In other words, get your face out of your phone more often and focus on your physical health.

Unleashing Creativity: The digital realm of working with a computer can be a canvas for your creative expression. Whether through something as simple as designing a garden on your computer, or a complex multimedia project, computers empower us to unleash our creativity. Engaging in such creative pursuits stimulates different parts of our brain, fostering innovation and maintaining cognitive flexibility.

In closing, our journey with computers is not just about mastering technology; it’s about cultivating a dynamic and resilient mind. The more you work with and learn to use your computer, the more benefits you’ll derive from it.

Remember, if you have any problems with your computer (or other technology devices), please call our First Level Support team at (865) 408-8223.

Larry McJunkin, President

Tellico Village Computer Users Club