Free help is available to all CLUB MEMBERS via the FLS Hotline
For assistance call and leave a message at the Hotline Number
(865) 408-8223
Or CLICK HERE to send us an FLS Support Request
PLEASE NOTE: First Level Support (FLS) will continue to assist members as before, but now we can do even more…and respond faster. One of the good fall-outs of the pandemic is how we’ve been forced to implement remote device support. Our FLS team now has the capability to remotely access and resolve software and operating system problems using TeamViewer. Having this installed on your computer “before” you have a problem makes it much easier for FLS to solve it.
If you haven’t done so already, please install TeamViewer. Instructions for both Windows and Mac are available at the following URL – https://www.tvcuc.org/wp-content/uploads/2020/04/How-to-install-TeamViewer21963.pdf
“Meet with First Level Support” (TEMPORARILY SUSPENDED) generally convenes on the 4th Tuesday monthly from 3:15-4:45 p.m. at the Chota Rec Center Room D.
If you would like to Pre-Register for FLS (when meetings resume) please use the form on Tellico Life HERE (you will need your Tellico Life name and password)
First Level Support (FLS) is a team of volunteer members of the Tellico Village Computer Users Club (TVCUC) willing to share their time and knowledge assisting other members with the use and enjoyment of their computers and devices. FLS provides this service to our TVCUC members on a first come, first served basis. FLS sessions are also publicized on the TellicoLife.org events calendar.
The FLS Team Needs Your Help.
Do you have a good working knowledge of PCs or Macs, Microsoft Office applications or especially Windows 10 or macOS troubleshooting? How about iPhone, iPad or Android? If so, please consider joining the FLS Team. To find out more information, contact the FLS Committee Chairman Tom Verbeke
If you use a Mac computer or other Apple device, please consider joining our Mac Users Special Interest Group (Mac SIG).
Find out more about Mac SIG
First Level Support Committee
Chairman – Tom Verbeke
Bob Mugge
Mike Casey
Bill Cummings
Ken Van Swearingen
Lou Miller
John McDonald
Apple/Mac
Dave Crowden
Larry McJunkin
Android
Gary Robertson
FLS Recommended Software:
While types of software are personal preferences, there are some applications and solutions you really need to install on a Windows PC and a Mac. The TVCUC FLS and TAP groups have carefully evaluated several necessary options and we highly recommend them to you. In fact, these are the same applications and solutions we personally use on our own computers.
PLEASE NOTE: To donate equipment please contact our TAP Group at 244 Parkside Drive (in same building as Thai Bistro, around back).
Phone: (865) 332-5313
Find Out More About TAP
