Tellico Village Computer Users Club

Non-Profit Community Computer Interest Group

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First Level Support

Help is available to all Club Members via the FLS Hotline

For assistance call and leave a message at the Hotline number (865) 408-8223

TeamViewer may be an option to deliver limited support at this time…
FIND OUT MORE

All First Level Support Home Visits and Monthly
‘Meet with FLS Sessions’ Are Suspended Until Further Notice

USE THIS HANDY FORM TO CONTACT FLS HELP!

“Meet with First Level Support” (TEMPORARILY SUSPENDED) generally convenes on the 4th Tuesday monthly from 3:15-4:45 p.m. at the Chota Rec Center Room D.

If you would like to Pre-Register for FLS (when meetings resume) please use the form on Tellico Life HERE (you will need your Tellico Life name and password)

First Level Support (FLS) is a team of volunteer members of the Tellico Village Computer Users Club (TVCUC) willing to share their time and knowledge assisting other members with the use and enjoyment of their computers and devices.  FLS provides this service to our TVCUC members on a first come, first served basis. FLS sessions are also publicized on the TellicoLife.org events calendar.

First Level Support Committee
Chairman – Tom Verbeke
Bob Mugge
Mike Casey
Bill Cummings
Ken Van Swearingen
Lou Miller

Apple/Mac
Dave Crowden
Larry McJunkin

Android
Gary Robertson

We always need volunteers to join the FLS team.  No special technical skills are needed except a basic knowledge of personal computers.  If you would like to know more, come to our next Meet with FLS Session and introduce yourself or contact the Committee Chairman  Tom Verbeke

If you use a Mac computer or other Apple device, you may want to consider joining the Club’s Mac Users Special Interest Group.
Find out more about Mac SIG

FLS Recommended Applications:
MalwareBytes, Super Anti Spyware, CCleaner, Revo Uninstaller.
Here are important articles by Bob Mugge that you should review, consider, and print if you wish.

Setting Up Security Programs on Your Computer (1 page)

How to Use TVCUC-Recommended Security Programs (12 pages)

PLEASE NOTE: To donate equipment please contact our TAP Group at 244 Parkside Drive (in same building as Thai Bistro, around back).
Phone:  (865) 332-5313
Find Out More About TAP

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READ SPECIAL NOTICE HERE

MEETINGS
AND FLS HOME VISITS
ARE POSTPONED
UNTIL FURTHER NOTICE

Please note: The health and safety of our members is our highest priority. New meeting dates, and other changes will be announced as soon as practicable.

WINDOWS 10 USERS
URGENT UPDATE NOW!

The vulnerability in Windows 10 was described as especially critical,
and customers were advised to update their systems immediately to address it.

GO TO FLS ALERT

First Level Support — Scam Warning

The Tellico Village Computer User Club First Level Support Team and our partners in Tellico Village have noticed an increase in calls from Members getting warnings.  Such as: a call from “Microsoft”, seeing a notice on their machine “Strongly” warning them that they have been infected with a Virus, the screamer (if you have had you know what I mean) or a notice that “Something” is wrong with their machine.

IGNORE THESE WARNINGS.  DO NOT RESPOND TO THE MESSAGES.

If you receive an on-screen notice, turn off your machine immediately– no matter what the notice says.

If you respond to these people, they can be very persuasive.  Some claim to be Microsoft Certified and they may be–anyone can get certified.  They want you to connect to their web site and then they will download software, turn off your virus protection, change locations of critical protection software and then tell you “they can fix it” for a nominal charge.  If you say no, they will leave your machine in the messed up (technical term) state and you are on your own.

So far the people that responded to the warning by calling have needed a complete reloading of the Operating System.

So, please just hang up on the phone call or shut down your machine, it will make it much easier on us all.  Often after shutting down and rebooting your machine, the message disappears.  If the message remains, call the FLS Helpline at 865-408-8223.