Tellico Village Computer Users Club

Non-Profit Community Computer Interest Group

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Home » First Level Support

First Level Support

Free help is available to all CLUB MEMBERS* via the FLS Hotline

For assistance call and leave a message at the Hotline Number
(865) 408-8223
Or CLICK HERE to send us an FLS Support Request


*Not A Member? FIND OUT MORE


First Level Support (FLS). Our FLS team will continue to assist members using remote control software. But as the pandemic diminishes, some FLS team members are willing to again make house calls, providing both they and the member are comfortable doing so.

For Windows support calls, we primarily use Quick Assist, a remote control solution that is part of the Windows operating system, easy to use, and requires no additional software to be installed. When providing support, one of our FLS support experts will help configure Quick Assist. We can still use TeamViewer, but it is a secondary means of remote control support for Windows, though used extensively for Mac support. You can install TeamViewer here.


First Level Support (FLS) is a team of volunteer members of the Tellico Village Computer Users Club (TVCUC) willing to share their time and knowledge assisting other members with the use and enjoyment of their computers and devices.  FLS provides this service to our TVCUC members on a first come, first served basis. FLS sessions are also publicized on the TellicoLife.org events calendar.


The FLS Team Needs Your Help.
Do you have a good working knowledge of PCs or Macs, Microsoft Office applications or especially Windows 10 or macOS troubleshooting? How about iPhone, iPad or Android? If so, please consider joining the FLS Team. To find out more information, contact the FLS Committee Chairperson   Tom Verbeke

If you use a Mac computer or other Apple device, please consider joining our Mac Users Special Interest Group (Mac SIG). 
Find out more about Mac SIG


First Level Support Committee
Tom Verbeke (Chairperson)
Bob Mugge
Bill Cummings
Ken Van Swearingen
Lou Miller
Neil Hersh

Mac|iPhone|iPad
Larry McJunkin

Android
Gary Robertson


FLS Recommended Software:

While types of software are personal preferences, there are some applications and solutions you really need to install on a Windows PC and a Mac. The TVCUC FLS and TAP groups have carefully evaluated several necessary options and we highly recommend them to you. In fact, these are the same applications and solutions we personally use on our own computers.

CLICK TO READ

PLEASE NOTE: To donate equipment please contact our TAP Group at 244 Lakeside Plaza

(in same building as Thai Bistro, around back).
Phone:  (865) 332-5313
Find Out More About TAP

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Join

To Join or Renew your membership with the Tellico Village Computer Users Club utilize the form at the TellicoLife website.
SIGN UP HERE

Location:
244 Lakeside Plaza, Loudon, TN 37774  

Board of Directors Meetings:
BOD meetings are held via Zoom at 2:30 P.M. on the second Tuesday of each month. Monthly BOD meeting minutes can be viewed and or downloaded on our Archives page.


Have A Question?
CONTACT TVCUC

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Visit the CALENDAR  at Tellico Life for the latest listings of all Tellico Village Events.

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Membership in the Tellico Village Computer Users Club Dues for 2022 annual household memberships … READ MORE

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Based on member survey results, the TVCUC Board of Directors will be replacing monthly in-person meetings with … READ MORE

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