The First Level Support (FLS) team is a volunteer group of Tellico Village Computer Users Club (TVCUC) members who are willing to share their time and knowledge assisting other members in the use and enjoyment of their computers. FLS provides this service at no cost to members of the Tellico Village Computer Users Club. Please visit the TellicoLife.org site to signup for the TVCUC.
HOT LINE
FLS team has a “Support Hot Line”
Members needing support for computer issues can call (865) 408-8223
Leave a message and a FLS technician will contact you as soon as possible.
Or you may use the form provided here:
Monthly “Meet With First Level Support”
Meet with FLS on November 27, 3:15-4:45 PM
Meet With First Level Support is a new activity offered by the Tellico Village Computer Users Club at the request of a member and a friend.
Once a month, representatives from FLS will meet with TVCUC members to discuss computer related problems, issues, and solutions on a first come, first served basis.
Meet With First Level Support is scheduled on the 4th Tuesday, from 3:15 pm until 4:45 pm, at Chota Rec Center Room D.
The next FLS sessions are shown on the TellicoLife.org events calendar.
You can also pre-register for an FLS session FIND OUT MORE
FLS Recommended Applications:
MalwareBytes, Super Anti Spyware, CCleaner, Revo Uninstaller.
Here are important articles by Bob Mugge that you should review, consider, and print if you wish.
Setting Up Security Programs on Your Computer (1 page)
How to Use TVCUC-Recommended Security Programs (12 pages)
Forgot Your Password? User names and passwords are a vital part of our computer and internet lives. Forgotten user names and passwords cause you, a surviving spouse or family member, or a First Level Support volunteer considerable frustration and wasted time! Dick Schmeling has written a comprehensive article on this subject. So please, read Dick Schmeling’s article, and write them down! READ THE ARTICLE HERE
If your computer is under warranty or an extended service contract or if the problem is a hardware related problem, it is recommended that you contact the manufacturer, a local source of paid support, or an area professional servicing that specific brand of computer.