First Level Support (FLS)

How FLS Works

The pandemic years were tough on everyone, but something good came out of them for our FLS Team – we had to find new ways to provide support to our members because making house calls was out of the question. The pandemic is long over, but our our FLS team continues to assist members using remote control software when possible because it's faster, easier, and more comfortable for both our club members and technical support team. They are still willing to make house calls, providing both they and the member are comfortable doing so. Currently about 60% of our support calls are in-person.

For Windows remote support calls, we primarily use Quick Assist, a remote control solution that is part of the Windows operating system that is easy for you to use, and requires no additional software to be installed on your PC. When providing support, one of our FLS experts will help you configure Quick Assist. If necessary, we can still use TeamViewer, but it is a secondary means of remote control support for Windows, though used extensively for Mac support. (Read about, and download, the TeamViewer Quick Support Module below.)

FLS is a team of volunteer members of the Tellico Village Computer Users Club (TVCUC) willing to share their time and knowledge assisting other members with the use and enjoyment of their computers and devices.  FLS provides this service to our TVCUC members on a first come, first served basis.

The FLS Team Needs Your Help

Do you have a good working knowledge of PCs, Macs, Linux, Chromebooks, Microsoft Office applications, or especially Windows or Mac troubleshooting? How about iPhone, iPad, or Android? If you're skilled in any of these areas and would like to help others who are technically challenged, please consider joining the FLS Team. If you have the foundational knowledge and desire to assist others with their technology issues, we'll help you with the rest! For more information, contact Tom Verbeke.